OT Group Limited, trading as Spicers / SmartPad.
Registered Office: Unit 1 Alexandria Court, Alexandria Drive, Ashton-Under-Lyne, England, OL7 0QN.

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information submitted to us via this website.

1.WHAT INFORMATION DO WE COLLECT AND WHY?

We only collect information that is relevant to the purpose for which it is used and whenever we ask for information, where the purpose is not obvious, we will tell you why it’s needed. We will not keep information for any purpose for longer than is necessary and will process information in accordance with the EU General Data Protection Regulations.

Through contact forms or email links on this website we may collect, store and use the following kinds of personal information:

(a) Information relating to the registering of a new account

We will pass your information on to the relevant account manager who will contact you to answer any questions you have. Your information will be stored in our Customer Relationship Management (CRM) System.

We may use your information to send you:

1. General (non-marketing) commercial communications in relation to your account or the services we provide.
2. Marketing communications, in accordance with your specified communications preferences, to tell you about the products and services we believe may benefit your business.
   1. The legal basis for processing Personal Data, for marketing communication, is Legitimate Interest as per GDPR Article 6(1)(f)

You can use our Communications Preference Centre to opt-out of receiving marketing communications and specify how you would prefer to be contacted.

We may also use your personal information to improve your browsing experience by personalising the website and to enable your use of the services available on the website.

(b) Information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services.

We may use your personal information to send to you goods purchased via the website, and supply to you services purchased via the website. We may also use it to send statements and invoices to you, and collect payments from you.

(c) Information relating to general enquiries made by or about you

We will pass your information on to the relevant account manager who will contact you to answer any questions you have. Your information will be stored in our Customer Relationship Management (CRM) System.

We may use your information to:

1. Send you marketing communications by post, email, or other means, which we think may benefit your business.
   1. The legal basis for processing Personal Data, for marketing communication, is Legitimate Interest as per GDPR Article 6(1)(f)

You can use our Communications Preference Centre to opt-out of receiving marketing communications and specify how you would prefer to be contacted.

(d) Information relating to actively subscribing to our email marketing communications

We will only use your information to send you email notifications to which you have specifically requested.

We use third-party providers Force 24 and ICM to deliver our email marketing communications. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our email communication to you. For more information, please see ICM’s privacy notice.

(e) Information related to Job Applications

If you are successful in your application your data will be handled in accordance with our Data Protection Policy for Employees (insert link?).

This website is hosted with Fasthosts. For more information about how they processes data please visit: https://www.fasthosts.co.uk/terms

2. COOKIES

We only use cookies to gather non-personal information that cannot be used to identify you (see our Cookie Policy for more details).

3. DISCLOSURE OF INFORMATION

Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose your personal information:

(a) To the extent that we are required to do so by law.

(b) In connection with any legal proceedings or prospective legal proceedings.

(c) In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

(d) To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this privacy policy, we will not provide your personal information to third parties.

4. INTERNATIONAL DATA TRANSFERS

From time-to-time we may transfer your personal information to service providers based outside of the EEA for the purposes described in this privacy policy.  If we do this your personal information will continue to be subject to one or more appropriate safeguards set out in the law.  These might be the use of model contracts in a form approved by regulators, or having our suppliers sign up to an independent privacy scheme approved by regulators (like the US ‘Privacy Shield’ scheme).

In addition, personal information that you submit for publication (e.g. blog comments or if you comment on one of our articles) on the website will be published on the internet and may be available, via the internet, around the world.  We cannot prevent the use or misuse of such information by others.

5. HOW DO WE PROTECT YOUR PERSONAL INFORMATION?

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).

6. POLICY AMENDMENTS

We may update this privacy policy from time-to-time by posting a new version on our website.  You should check this page occasionally to ensure you are happy with any changes.

7. YOUR RIGHTS

We want to ensure that your personal information is accurate and up to date.  If any of the information you have provided changes, please let us know, as detailed below.

You are entitled to view, amend, or delete the personal information that we hold. If you have a request, or if you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to cs@spicers.co.uk or by post to OT Group LTD Unit 1 Alexandria Court, Alexandria Drive, Ashton-Under-Lyne, England, OL7 0QN.

If you wish to update your marketing communications preferences, you can also do so by visiting our Communications Preference Centre.

8. THIRD PARTY WEBSITES

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

9. DATA CONTROLLER

The data controller responsible in respect of the information collected on this website is OT Group.

Our data protection registration number is Z1869066.

This policy was reviewed in November 2020