Corporate Social Responsibility

We understand the need and importance of our role within Corporate Social Responsibility.  It is important that the success of our business is not just focused on sales, but the positive impact that we can achieve through all aspects of our business, through our CSR policy.

Our Employees

Spicers is committed to equal opportunities for all employees.  This commitment covers all aspects of employment, from recruitment, through to training and promotion.

It is our Company Policy that all employees, regardless of disability, age, sex, gender reassignment, pregnancy, colour, race, nationality or ethnic or national origins, marital status, sexual orientation, religion or belief or any other form of discrimination prohibited by law, should have equal opportunities in employment.

One of our most basic beliefs is that everyone should have the opportunity to work. Spicers complies with the applicable employment laws and our obligation is to ensure fairness in the hiring and advancement of all employees, both permanent and temporary without discrimination. All of our staff have a personal responsibility for maintaining a respectful work atmosphere, free of abusive or unprofessional conduct. Every employee is expected to respect other people and treat them with dignity.

Spicers recognises that the success of the company depends on its employees performing at the highest level.  To support the attainment of high levels of performance the company will provide training, support, resources and encouragement that will allow staff members to develop their skills, knowledge and experience. This will help the employee achieve their potential and assist the company in the achievement of its strategic goals.

Spicers understands the importance of effective communication, to ensure our employees are aware of key information within the company.  We regularly communicate and engage through various methods, such as email, noticeboards, employee briefings and employee forums.  If employees are communicated to regularly and in an effective manner they are much more involved with the company and will have a more positive attitude towards their role, with suppliers and our customers.

Our Customers

Spicers is fully dedicated in providing the best service and support for our customers, by giving access to a wide range of products and offering service solutions to grow their business. 

Our mission is to be the partner of choice in delivering great value on everyday workplace product and service solutions.  We are committed to our brand being recognised as a market leader from a partner, employee and customer perspective.  As the leader in our defined sector, the business has strategic intention to develop new categories in aligned markets.  In doing so we will be the primary or secondary choice in these sectors.  We will be lean and cost efficient focusing on service and added value to our customer base.

A key platform in meeting this vision is to provide industry-leading levels of service and we will continue to operate the current ISO9001 Quality Management System, in which we are fully certified.   Spicers will strive to improve and enhance its performance by setting objectives and targets, which are continually reviewed to ensure they are understood, acted upon and met.

We believe in regular, clear and open communications with our customers to ensure the long-term success of our business and theirs.   This is carried out in many ways, from digital means, face-to-face meetings, forums and focus groups.  This allows Spicers to fully meet its requirements, allow us to adapt and grow our business and in turn providing the correct range of services to our customers.

Our Communities

We aim to positively contribute and tackle the issues that impact our society, affecting the communities in which we operate. 

We strive to give time and financial commitment to a range of national and local charities.  Spicers is very proud to have created a formal charity under the name of 5 StarTM Charitable Trust, which supports local charities and organisations in raising funds for specific needs.     

Spicers hope to use local suppliers as much as possible, which not only helps to reduce the energy wasted and carbon emissions from deliveries but also support our local community.

As part of our commitment to the education sector any surplus office supplies are distributed to local schools.

Our Environment

Spicers is committed to reducing the environmental impact of our business and has achieved some notable industry firsts.  Which includes being the first UK Office Products Wholesaler to achieve ISO14001. We are proud of our green credentials and Spicers management are firmly dedicated to continually improving our sustainability and to minimising our carbon footprint.

Managing our environmental impact is a priority and an important part of our overall commitment to a responsible business.  Green considerations are part of our decision-making in every part of our business. We promote an extensive range of green products; we promote green practices among our customers; we constantly evaluate the environmental practices and credentials of our suppliers; we continually review our own operations to ensure that we improve our performance against our green objectives.

Transport efficiency is a priority consideration with our transport service providers. Through effective use of route planning software we have and will continue to reduce the mileage and CO2 emissions of our transport operations.  Consequently, a reduction in excess of 1,000,000 km has already been made; further demonstrating our commitment to ensuring our transport network becomes as efficient and environmentally sustainable as possible.

The UK Waste Electrical Equipment Regulations are one of a series of ‘producer responsibility’ regulations, which makes producers financially responsible for the recycling and recovery of their products at end of life.  The WEEE regulations aim to decrease the strain that WEEE has on the environment by increasing the reuse and recycling of WEEE products and reducing landfill.  Therefore we have a legal responsibility as a producer to provide a method of collecting back from our customers and end users for our obligated WEEE products.  These can be deposited at one of Regional Distribution Centres for onward disposal and recycling.

Combining maximum awareness among office products resellers and lean, green practices in our operations; our aim is to lead the office supplies industry in sustainability.

Our Suppliers

Spicers understand the importance to fulfill our social responsibilities by selecting suppliers who have honest credentials, which include respecting human ethics, labor rights, health and safety regulations and legal compliance.

We aim to build solid, strong partnerships with suppliers and will continually develop the relationship to provide an improved service and product offering.  Securing the right quality and price in order to provide our customers with a stable supply of products, to ensure we gain the full confidence of customers.

We help protect the global environment through sourcing environmentally friendly and recycled products, specifically through our PEFC accreditation.  In addition we promote catering products under the Fairtrade mark, as we believe in offering our customers a choice. That choice includes the ability to buy fairly traded products, which are sourced from producers in developing countries, who receive a fair price for their products.

To continuously increase awareness on environmental impacts, we offer specific focused publications to support our customers in developing their sales in this important area and offering a range to meet the environmental requirements of many organisation’s Corporate Social Responsibility policies.

Suppliers are key in delivering our goal of providing customers with reliable products; we work closely with our suppliers to raise quality.  We constantly undertake regular reviews with, to include factory inspection; ensuring recognised standards and regulations are fully adhered to.

Our commitment to respect in the workplace includes our full support for international efforts to promote ethical principles and practices related to the prevention of the exploitation and abuse associated with modern slavery and human trafficking. We also expect commitment to these principles from all organisations with which we do business and will not support or do business knowingly involved in slavery or human trafficking.

Click here to download Ethics Policy Statement

Click here to download our Quality, Heath, Safety and the environmental policy